Terms & Conditions

Last updated: 6 July 2025

Please read these Terms & Conditions (“Terms”) carefully before purchasing any products or services (“Services”) from Orbitel AI, operated by Oplexe Digital Pty Ltd (“we”, “us”, “our”). By completing your purchase and ticking acceptance at checkout, you (“Client”) agree to be bound by these Terms.

By completing your purchase and ticking acceptance at checkout, you agree to be bound by these Terms.

1. Services Provided

Your purchase includes access to the products and services outlined on your checkout page and invoice, including (where applicable):

Orbitel AI voice agent trained to call your leads

Automated SMS appointment reminders

Any add-ons or extras selected at checkout

Full details of inclusions are available on our website and checkout pages prior to purchase.

2. Fees & Payments

Payments are due upfront or on a payment plan as specified at checkout.

Monthly subscription fees are charged automatically each month on your nominated payment method unless cancelled in accordance with these Terms.

If the client uses all the call triggers and AI call time included in the monthly plan, additional usage is charged on a pay-as-you-go basis from their wallet balance inside the CRM. Below is the pricing for premium actions and AI voice calling minutes:

Premium Actions: $0.02 each + AI voice minutes: $0.45 per minute. Other features inside CRM may also incur extra charges if used, deducted from your wallet balance.

Failure to process payment may result in suspension of services until the balance is cleared.

3. Refund Policy

All setup fees, onboarding payments, and upfront payments are non-refundable once work has commenced. Commencement is defined as any preparatory work including onboarding, strategy planning, script building, or CRM setup.

Monthly subscriptions are non-refundable once billed but can be cancelled for the following billing cycle.

4. Client Responsibilities

By purchasing, you acknowledge that:

You are responsible for providing all required information, materials, and approvals to enable service delivery.

You will ensure your team understands how to use the systems provided and attend any required onboarding calls or trainings.

5. Intellectual Property

All intellectual property in Orbitel AI systems, AI scripts, and workflows remains the property of Oplexe Digital Pty Ltd. Your purchase grants you a licence to use the systems for your business during your subscription. You may not replicate, resell, or distribute any part of our systems without prior written consent.

6. Confidentiality & Privacy

We respect your privacy. All client data shared with us will be handled confidentially and only used to deliver the purchased services or as required by law.

For details, see our Privacy Policy.

7. Service Limitations & Liability

We provide our services on an “as is” basis and do not guarantee any specific financial outcomes or results.

You agree to use the services in compliance with all applicable laws, including telemarketing and data privacy regulations.

To the maximum extent permitted by law, Oplexe Digital Pty Ltd is not liable for any indirect or consequential losses arising from your use of our services.

8. Suspension & Termination

We reserve the right to suspend or terminate your access if you breach these Terms or fail to pay fees due.

You may cancel your monthly subscription anytime with at least 5 business days notice before the next billing date to avoid being charged for the following month.

Cancellation of your monthly subscription will revoke access to all included features, including the Orbitel AI CRM.

9. Indemnity

You agree to indemnify and hold harmless Oplexe Digital Pty Ltd from any claims, damages, or losses arising from your use of our services in breach of any applicable laws or these Terms.

10. Pricing

All prices, including setup fees, subscriptions, and usage charges, are as listed at checkout or on your invoice. We reserve the right to update pricing with notice for renewals or future billing cycles.

11. Changes to Terms

We may update these Terms from time to time. Updated Terms will be posted on our website and take effect immediately upon posting. Continuing to use our services indicates your acceptance of any changes.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Acceptance

By completing your purchase, you confirm you have read and agree to these Terms & Conditions.

Contact Us

For any questions regarding these Terms, please email: callan@oplexedigital.com